We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
NEW BATTERIES ARE NOT ELIGIBLE FOR A RETURN, ONCE THE BOX AND SEAL IS OPENED.
THIS IS DUE TO US NOT BEING ABLE TO TELL IF THE BATTERY HAS BEEN USED, SWITCHED OR TAMPERED WITH, THE ONLY WAY WE WOULD ACCEPT A RETURN WITHIN 30 DAYS IS IF THE BATTERY IS FAULTY WHICH WILL NEED CONFIRMING BY A SERVICE CENTRE. IT ALSO MEANS WE THEN HAVE TO SELL THE BATTERY AS A RETURN ITEM AS IT IS NOT IN THE ORIGINAL UNOPENED BOX.
BUYERS ARE TO COVER RETURN POSTAGE.
REFUNDS (UNLESS FAULTY) DO NOT COVER OUTGOING POSTAGE COSTS.
To start a return, you can contact us at info@theonlinecycleshop.com
If your return is accepted, you will need to post the item back to us. Items sent back to us without first requesting a return will not be accepted.
Refunds take approx 5-7 days to go back on to the original purchase card.
You can always contact us for any return question at info@theonlinecycleshop.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items / partial refunds
All bikes which are marked as used will be serviced and/or inspected prior to sale, they will arrive in working order unless mentioned otherwise.
A used bike will show signs of use (it could have covered anywhere from 1 – 2000+ miles in the years since being purchased so please be realistic in what to expect), this will include scratches and/or chips, we do not sell bikes with any significant or serious damage and we try to describe the bikes as best as possible. If you are not happy with the bike upon delivery we need to be notified and you can receive a full refund, we do not offer any partial refunds unless there was damage caused in transit which we can prove, rectify and claim on our insurance. Please get in touch if you have questions or concerns about your specific item.
New batteries which are delivered and opened are not eligible for return as explained above.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theonlinecycleshop.com
We will refund in full 100% of the product cost unless stated otherwise, outward shipping is not included in the refund. You will receive a refund for the price of the product.